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Departmental Computer Repair Process

Click HERE for the Duke Technology Center Store Hours for pickups/drop-offs.

How Do I Get My Computer Repaired?

There are two locations around campus designated for device drop-off:

Duke Stores Distribution Center
3523 Hillsborough Rd.
Durham, NC 27705		 Duke Technology Center (DTC)
125 Science Drive
Durham, NC 27708

A pick-up option is also available if we’re making a delivery to your department.

If your department purchased a Duke University Standard from the Duke Computer Program, your device is covered with a 4-year extended warranty that includes on-site and depot repairs. This is for Dell and Lenovo products only.

Please click here to check to see if your computer is under warranty.

You will be contacted by a third party for payment related to any repair costs.

Please fill out this form if you are submitting your computer to one of the pick-up locations.

If you would prefer to take care of the repair yourself, or if you’re traveling, here are your options:

What is a Duke University Computer Standard?

Dell

Dell 24/7 ProSupport Plus: (877) 459-7304
Dell Support: (866) 795-5597 (Out of Warranty)

Lenovo

Lenovo 24/7 Premier Support: (855) 669-3600
Lenovo Support: (855) 253-6686 (Out of Warranty)

Other Contacts

Apple/AppleCare+: (800) 800-2755, option 3, option 1, option 3. (In-Warranty and Out-of-Warranty repair options available).

Microsoft: (877) 696-7786 (Warranty Dependent) or online via the MS Services Hub.

Steps:

  1. Sign in with a Microsoft account.
  2. Select the computer needing service or register it.
  3. Choose the issue type (e.g., cracked screen, liquid damage).
  4. Upload proof of purchase if required.
  5. Submit the request and print the shipping label.

Microsoft will send a refurbished replacement once the damaged computer is received.