Coverage includes repairs due to a catastrophic accident, break or spill, and unlimited support for warranty work, virus removal and spyware eradication. Please note that some limitations apply.
Duke Computer Repair will take every precaution to protect customer data and will attempt data recovery whenever possible. Ultimately, data back up and security is the responsibility of the owner. The Office of Information Technology (OIT) provides every student network storage space for data back up and security. If it's important, BACK IT UP!
Duke Computer Care Coverage is designed to cover accidental mishaps. It is not a catch-all warranty relieving the student of responsibility for their property. Repeat catastrophic damage, intentional or malicious damage, or damage caused by negligent behavior is NOT covered.
Duke Computer Care Coverage does NOT cover the following:
- Software - See Data Recovery section above.
- Cosmetic damage such as scratches, cracks or dents that do not hinder the computer functionality.
- Intentional and/or malicious damage.
- Laptop batteries are consumable items and covered under the manufacturer's warranty.
Duke Computer Repair is an Authorized Service Provider (ASP) for Apple, Dell, HP, and Lenovo.
Duke Computer Repair has the sole discretion to repair or replace a damaged laptop covered under Duke Computer Care Coverage.
Any suspected abuse of the Duke Computer Care Coverage program will be investigated by the Duke Police.