Service Programs
Blue Devil Deliveryis a unique reservation and delivery program designed to help incoming freshmen ease into life at Duke. The program allows students to preorder textbooks, computers, linens and a variety of other items and have them available for pickup at convenient locations during check in.
The textbook program has served well over 50% of the freshman class. The computer program delivers units to nearly 100% of the freshmen who purchase computers through Duke.

Duke University Collection of Giftsis a full-color clothing and gifts catalog mailed each year to approximately 250,000 alumni and customers. The catalog features nearly 500 unique Duke items.

Student Activities Calendaris distributed to students and to the Duke Community free of charge during fall rush. The planner includes information about the academic calendar, and events and activities at Duke. Duke Stores produces and distributes 10,000 copies each year at an expense of $44,450.

Kryzewskivilleis a tenting village built by Duke students waiting to obtain tickets for certain, important home games. Duke Stores participates by providing meals for students during the Duke v. UNC campout. Employee volunteers prepare and distribute food the night before the game. Duke Stores serves nearly 500 students during this event.

Buybackis a program that allows students to sell books back to the Textbook Store each semester. Students can sell books at several convenient locations on East, West, and Central Campus. Buyback prices are displayed on the Stores’ website so students can compare the Stores’ prices against other internet competitors.
Managing Buybacks internally is labor intensive but allows Duke Stores to sell books to multiple wholesalers which ultimately provides the greatest return to the students. Over the past five years, Duke Stores has paid students more than $1.7 million through this program.

Student Appreciation Weekis an event sponsored by Auxiliary Services during exam week. Students receive food, school supplies, copy services and other items free of charge. Duke Stores donated approximately $5,500 in merchandise and copy services in the '06-'07 FY.

Cap & Gown Distribution.Prior to graduation, Duke Stores offers fitting services for graduation regalia in the Bryan Center. At the graduation ceremony, employees are on hand to supply items that may have been forgotten by the graduate. Faculty gown rental is also available for any event in which academic apparel is required.

DevilSpeakis an online customer feedback forum allowing customers to voice questions or concerns directly to the management team at Duke Stores. To submit comments, customers select from a list of stores in a dropdown menu and enter comments or questions. The message is directed to the appropriate manager who responds within 48 hours. Duke Stores has received many suggestions for new products as well as feedback concerning overall operations.

Park Free On Me.Duke Stores offers free parking coupons to customers with a minimum purchase of $10.00 at the Gothic Bookshop, the Duke Computer Store, the University Store and/or the Textbook Store.